ODR means Online Dispute Resolution.

The ODR platform is a web-based platform that is specifically designed to help consumers who have bought goods or services online and subsequently have a problem with that online purchase.

ADR means Alternative Dispute Resolution.

On the 15th February, 2016 new EU legislation came into force to allow consumers to solve disputes with suppliers without having to go to court. It is a legal requirement that all suppliers have a link to the site containing the new legislation.

The Directive on ADR is described [HERE]

The Regulation on ODR is described [HERE]

As required in the legislation, the link to the Online Dispute Resolution site is [HERE]